21+ For adults only

Responsible Gaming at cd99 — Your safety is our priority

Enjoy entertainment on your own terms — through deposit limits, self-exclusion, and support, cd99 ensures a safe and enjoyable gaming experience for you.

Why is Responsible Gaming important?

When online gaming is used as a form of entertainment, it is fun and enjoyable. But when an addiction to gaming develops or it becomes difficult to control oneself, it can have a negative impact on personal and family life. cd99 believes that every player's experience should be enjoyable, safe, and fully within their own control.

Responsible gaming means setting your own budget, defining time limits, and seeking help when needed. On the cd99 platform, we provide multiple tools and protection measures so that you are always in control of your own decisions. Our goal is not just to entertain — we want you to enjoy gaming as part of a healthy and balanced life.

Remember, responsible gaming at cd99 is not an option — it is part of our core principles. Only those aged 21+ may open an account and play games on our platform.

Our Safety Tools

Self-Exclusion

If you want to keep yourself away from games for a period of time, use the self-exclusion tool to request that your account be temporarily or long-term suspended. This feature is completely free and takes effect immediately.

Setting Deposit Limits

Set in advance the maximum amount you can deposit per day, per week, or per month. Once this limit is active, no deposits beyond the set amount are accepted, which keeps your budget protected.

Time-Out Break

If you feel you need a little break, take a time-out from 24 hours up to 6 weeks. During this time your account will be completely inactive and no games or bets will be possible. Access will be automatically restored once the break ends.

Bet Limit Control

Limit the maximum bet amount per session or over a specific period. This tool keeps you from placing excessive bets impulsively and helps you enjoy games in a planned way.

Age Verification

To open an account at cd99, you must be at least 21 years old. Identity is verified at the time of registration and accounts for minors are not approved. This is one of our most important responsible gaming policies.

24/7 Support Centre

Contact our live chat support at any time with gaming concerns. Our Bengali-speaking support team is always ready to be by your side — from responsible gaming advice to any account-related assistance.

Warning Signs of Problem Gaming

Gaming problems can affect people of any age and any profession. If you notice the following signs in yourself or someone you know, take action quickly and seek support.

Responsible gaming means having the courage to acknowledge a problem. cd99 is always by your side.

  • Feeling a strong urge to keep playing repeatedly in order to recover lost money
  • Hiding your gaming habits from family and friends or lying about them
  • Being unable to concentrate on daily tasks, studies, or work
  • Using money meant for essential expenses (rent, medical, food) for gaming
  • Feeling restless, irritable, or depressed when unable to play games
  • Repeatedly exceeding your gaming budget or being unable to stop even when trying
  • Taking loans or borrowing money from others for gaming

How to activate safety tools

1

Log in to your account

Log in to your registered account at cd99 and go to the "My Account" section.

2

Responsible gaming menu

Click on the "Responsible Gaming" menu and view the available tools.

3

Choose a limit or break

Deposit limit, time-out, betting limit, or self-exclusion — choose whichever suits your needs.

4

Confirm and save

Confirm your choices. For any issues, get help via live chat.

21+ age restriction and family protection

cd99 strictly follows a 21+ age policy. Ensuring that minors cannot access our platform in any way is our primary responsibility.

Advice for families

  • Use parental control software on computers and smartphones.
  • Keep passwords and login details secure from younger family members.
  • Be mindful about not sharing access to gaming platforms.
  • Have open conversations with teenagers in the family about the risks of online gaming.

cd99's age verification process

  • Date of birth is verified at the time of registration.
  • Additional identity verification may be requested for suspicious accounts.
  • If a user is confirmed to be under 21, the account is immediately cancelled.
  • We take reports regarding the provision of gaming access to minors seriously.

If you suspect that a minor is using your account, contact our 24/7 live chat support immediately. We will take prompt action.

Need help? We are always here for you

If you have any concerns about gaming, don't face them alone. cd99's Bangla-speaking support team is ready to assist you 24 hours a day, 7 days a week.

Contact us via live chat Visit the help center

Responsible gaming questions and answers

Self-exclusion is a protection measure where you can voluntarily keep yourself away from the cd99 platform for a specific period of time. You can activate this feature by logging into your account and going to the "Responsible Gaming" section. Once exclusion is active, you will not be able to play games or make deposits. It cannot be cancelled before the period ends. If you need assistance through live chat, our team is always ready.

Lowering a deposit limit takes effect immediately. However, a waiting period applies for increasing a limit — this ensures that decisions are not made impulsively. A request to increase the limit will take effect after the set waiting period. cd99 always recommends that you set a limit that is consistent with your budget.

A time-out is a short-term break — typically from 24 hours to a few weeks. It is useful for getting relief from temporary fatigue or stress. Self-exclusion, on the other hand, is long-term — for several months to years — and is a stricter restriction. Depending on the severity of your gaming problem, you can choose either one.

To open an account at cd99 and participate in any games or betting activities, you must be at least 21 years old. This is the most important condition of our responsible gaming policy. If age cannot be verified, the account will not be approved and no transactions will be completed.

Yes. Your account balance remains fully protected during self-exclusion or a time-out. Once the exclusion period ends, you will be able to log in and make withdrawals. Contact live chat for assistance in any urgent situation.

cd99 does not directly provide mental health counselling, but we offer self-exclusion, deposit limits, and time-out features on our platform that help manage problem gambling. If you feel professional support is needed, speak with your family and trusted people and seek advice from a qualified professional. Our support team is always ready to provide the necessary information and guidance.

The minimum deposit amount at cd99 is ৳100 (one hundred taka), which can be made via bKash, Nagad, Rocket, Upay, and bank transfer. As part of responsible gaming, we advise that you only deposit money you can afford to lose and never use funds meant for essential expenses for gaming.

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Help center

Get answers to any questions in our detailed FAQ section.

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