cd99's Privacy Policy —
Your Information Is Completely Safe

1. Introduction and Purpose of This Policy

cd99 is a trusted online casino and sports betting platform in Bangladesh. We place the highest importance on the privacy of our users. This Privacy Policy ("Policy") explains what information cd99 collects, how that information is used, and details about your rights and protections.

By using the cd99 website (cd99.cam) and all related services, you are considered to have accepted the terms of this Privacy Policy. If you do not agree with any part of this policy, please stop using our services.

2. Information We Collect

cd99 collects user information in various ways. The types of information we collect are listed below by category:

2.1 Information Provided Directly at Registration

• Full name and date of birth (for age verification — minimum 21 years)
• Email address and account password
• Current address and country
• Payment method details (bKash, Nagad, Rocket, Upay, or bank account number)
• National ID card or passport information (when identity verification is required)

2.2 Information Collected Automatically While Using the Service

• IP address and device type (mobile, desktop)
• Browser type and operating system
• Browsing history on the website and session duration
• Transaction history and gaming activity information
• Information obtained from cookies and similar tracking technologies

2.3 Information Received from Third Parties

• Transaction confirmation data from payment processors
• Risk assessment data from fraud prevention service providers
• Information collected from age and identity verification service providers

3. Purposes for Using Your Information

cd99 uses your personal information for the following legitimate purposes:

• Account Management: To create, verify, and manage your account.
• Processing Financial Transactions: To process deposit and withdrawal requests.
• Identity and Age Verification: To prevent those under 21 years of age from using the platform.
• Legal Obligations: To comply with legal requirements related to anti-money laundering (AML) and fraud prevention.
• Customer Support: To provide 24/7 assistance in resolving your issues.
• Platform Improvement: To analyze user experience for improving service quality.
• Responsible Gaming: To detect unusual gaming behavior and provide support to users.
• Marketing Communications: To send promotional offers and updates based on your consent.

4. Data Protection and Security

cd99 uses industry-standard security technology to protect your information. Our security framework includes:

• SSL Encryption: All data transfers are secured through 256-bit SSL/TLS encryption.
• Data Encryption: Stored sensitive information (passwords, payment details) is kept in encrypted form.
• Two-Factor Authentication (2FA): An additional layer of security is available when accessing your account.
• Regular Security Audits: Our systems undergo regular security audits.
• Access Controls: Only authorized personnel can access your information on a need-to-know basis.
• Firewall and Intrusion Detection: Advanced technology is used to protect against external attacks.

Even so, transmitting information over the internet is not completely risk-free. If we become aware of any potential security breach, we will notify affected users in a timely manner.

5. Sharing Information with Third Parties

cd99 may share your information with third parties in the following limited and specific circumstances:

5.1 Service Partners

Organizations that help us deliver our services — such as payment processors (bKash, Nagad, Rocket, Upay), identity verification services, and technology partners — receive only the information necessary for their designated tasks. They are contractually bound to follow our privacy standards.

5.2 Legal Obligations

We are legally required to provide information in response to court orders, lawful demands from government or regulatory bodies, or as part of legal proceedings.

5.3 Fraud and Scam Prevention

Relevant information may be shared with the appropriate authorities if there is suspicion of fraudulent activity or money laundering.

5.4 Business Transfers

In the event of a future business merger or acquisition, your information may be transferred to the relevant parties. We will notify you in advance in such a situation.

6. Cookie Policy

The cd99 website uses cookies and similar technologies. The purpose is to improve your browsing experience and to keep the platform running smoothly.

6.1 Types of Cookies We Use

• Essential Cookies: To maintain login sessions and ensure core functionality.
• Functional Cookies: To remember your preferences (language, country).
• Analytics Cookies: To monitor and improve site usage.
• Security Cookies: For fraud detection and account protection.

You can control cookies at any time through your browser settings. However, disabling cookies may cause some services to not work properly.

7. Data Retention Period

cd99 retains your information according to the following policy:

• Active Accounts: All relevant information is retained while the account remains active.
• Closed Accounts: Even after an account is closed, information is retained for a specified period as required by law.
• Financial Transaction Records: Financial records are retained for an extended period in accordance with anti-money laundering laws.
• Gaming Activity Logs: Retained for dispute resolution and responsible gaming monitoring.

When information is no longer needed for retention, it is securely deleted or permanently anonymized.

8. Your Rights

As a user of cd99, you have the following rights regarding your personal information:

• Right to Access: You may request to know what information we hold about you.
• Right to Correction: You may request correction of inaccurate or incomplete information in your account.
• Right to Deletion: You may request that your information be deleted in certain circumstances. However, complete deletion may not be possible if there are legal obligations.
• Right to Object to Processing: You may object to your information being used for optional purposes such as marketing communications.
• Right to Data Portability: In certain cases, you may request your information in a structured and readable format.
• Withdrawal of Consent: You may withdraw consent for any processing that is based on your consent at any time.

To exercise any of the above rights, contact us by email: [email protected]

9. Privacy of Minors

cd99 strictly refrains from providing services to those under 21 years of age. We do not knowingly collect or store any information from minors.

Age verification at the time of registration is a mandatory step. If it is proven that a user is under 21 years of age, the relevant account will be immediately closed and any collected information will be securely deleted.

10. International Data Transfers

Some of the technology infrastructure used to provide our services may be located outside Bangladesh. Whenever such a transfer is necessary, we ensure that:

• Adequate data protection measures are in place in the relevant country.
• The third party complies with our privacy standards and contractual terms.
• Transferred data is protected through the highest level of encryption.

11. Policy Changes

cd99 periodically reviews this Privacy Policy and updates it as needed. For any significant changes:

• A clear notice will be published on the website.
• Registered users will be notified by email.
• The date on which the change takes effect will be noted at the top of the page.

Continued use of the service after a change will be considered as your acceptance of the updated policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us in the following ways: